neo88 Casino & Sportsbook Data Care

This page describes what we collect when you use neo88 and how we keep that data protected. We at neo88 take your privacy seriously and comply with applicable data-protection standards in the jurisdictions where we operate. When you register, deposit, or interact with our platform, we collect personal information to verify your identity, process payments, and provide customer support.

We do not sell your data to third parties for marketing purposes. We share your information only with payment processors, compliance authorities, and service providers who assist us in running neo88. This policy explains what data we collect, how we use it, how long we retain it, and what rights you have over your information.

If you have questions about our data practices or wish to exercise your privacy rights, contact our support team. We respond to data-access requests and privacy inquiries within ten business days.

What Data We Collect on neo88

We collect data in several categories. First, registration data: when you open an account on neo88, we collect your full name, email address, date of birth, phone number, and residential address. We use this information to verify your identity and comply with know-your-customer standards. Second, identity documents: we request a copy of your national ID, passport, or driving licence, and proof of address (utility bill or bank statement). Our compliance team reviews these documents to confirm your identity and prevent fraud.

Third, payment data: when you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, we record the transaction amount, date, method, and your bank or wallet account details. We do not store your full payment credentials (card numbers, passwords); payment processors handle that securely. Fourth, activity data: we log your login times, game selections, stakes, and outcomes. This helps us detect fraud and provide customer support.

Fifth, device and technical data: we collect your IP address, browser type, operating system, and device identifiers. We use this to prevent account abuse and troubleshoot technical issues. Sixth, communication data: if you contact our support team, we retain your messages, emails, and chat transcripts to resolve your inquiry and improve our service.

How We Use Your Data on neo88

We use your data for several purposes. First, account verification: we verify your identity to comply with anti-money-laundering and know-your-customer regulations. Second, payment processing: we share your payment details with our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to process deposits and withdrawals. Third, fraud prevention: we analyse your activity patterns to detect suspicious behaviour, such as multiple accounts, unusual withdrawal requests, or rapid-fire transactions.

Fourth, customer support: we use your data to respond to your inquiries, resolve disputes, and improve our service. Fifth, legal compliance: we retain data to comply with applicable law, respond to regulatory requests, and defend against legal claims. Sixth, service improvement: we analyse aggregated, anonymised data to understand user behaviour and enhance our platform.

We do not use your data for direct marketing without your consent. We do not sell your data to third parties for commercial purposes. We do not profile you for discriminatory purposes or make automated decisions that significantly affect you without human review.

How Long We Keep Your Data

We retain your registration and identity documents for as long as your account is active, plus five years after closure. This retention period complies with anti-money-laundering regulations in jurisdictions where we operate, including regions like Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta. We retain payment transaction records for seven years to comply with financial reporting requirements. We retain activity logs and technical data for one year unless we detect fraud, in which case we retain relevant data for the duration of any investigation or legal proceeding.

We retain communication records (support messages, chat transcripts) for two years to handle disputes and improve our service. After the retention period expires, we delete or anonymise your data, except where we are required by law to retain it longer.

How We Protect Your Data

We at neo88 use industry-standard encryption (TLS/SSL) to protect data in transit between your device and our servers. We encrypt sensitive data at rest using AES-256 encryption. We restrict access to your data to authorised staff who need it to perform their duties. We maintain access logs and audit trails to detect unauthorised access. We conduct regular security assessments and penetration testing to identify and fix vulnerabilities.

Our servers may be located outside your jurisdiction. By using neo88, you consent to your data being transferred to and processed in countries where we operate. We ensure that any international data transfer complies with applicable data-protection law.

Third-Party Data Processors

We share your data with third-party service providers who assist us in operating neo88. These include payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), hosting providers, email service providers, and compliance verification services. We require all third parties to protect your data and use it only for the purposes we specify. We do not permit third parties to use your data for their own marketing or commercial purposes.

Your Rights Over Your Data

You have the right to access your personal data held by neo88. You can request a copy of your data by contacting our support team. We provide your data in a portable, machine-readable format within ten business days. You have the right to correct inaccurate data. If you believe your registration details or identity information is incorrect, contact us and we will update it. You have the right to request deletion of your data, subject to legal retention requirements. If you close your account and your retention period has expired, we delete your data.

You have the right to object to certain uses of your data, such as profiling or automated decision-making. You have the right to lodge a complaint with your local data-protection authority if you believe we have violated your privacy rights. Contact our support team if you wish to exercise any of these rights.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on neo88. Session cookies store your login information and preferences during your visit; they expire when you close your browser. Persistent cookies remember your preferences across visits; you can delete them via your browser settings. We use analytics cookies to understand how users interact with neo88 and identify areas for improvement. We do not use cookies to track you across other websites.

You can control cookies via your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. Disabling cookies may affect your ability to use certain features of neo88.

Children and Minors

We do not knowingly collect data from children or minors. Our platform is available only to users of legal age in their jurisdiction. If we become aware that we have collected data from a minor, we delete it immediately and close the account. If you believe we have collected data from a minor, contact our support team.

Changes to This Privacy Policy

We may update this privacy policy at any time. We announce significant changes via email to all active account holders and on our website. Your continued use of neo88 after a change takes effect means you accept the updated policy. If you do not accept a change, you have the right to close your account and request deletion of your data, subject to legal retention requirements.

Contact Us About Privacy

If you have questions about our privacy practices, wish to access your data, or want to exercise your privacy rights, contact our support team. We are available via live chat, email, and phone in English and local languages. Our team responds to privacy inquiries within ten business days. For urgent matters, use our live chat feature for immediate assistance.

This privacy policy is effective as of the date stated on our website. We operate across supported jurisdictions and comply with applicable data-protection standards. Our commitment to protecting your data is fundamental to maintaining your trust in neo88.

By using neo88, you confirm that you have read and understood this privacy policy and agree to our data practices. If you do not agree, do not use our platform.